When is the best time to travel?
A:

Japan's four seasons are famously distinct and each season has its unique sights.  Locals tend to consider April and October the best times to go for cherry blossom (sakura) season and fall foliage respectively.  

In Vietnam & Cambodia, the climate is very diverse. However, November through April is an optimal travel period given the drier season and temperate conditions. Additionally, it is important to avoid travel during the Vietnamese New Year celebrations or Tet. The New Year celebrations fall in late January or early February, and much Vietnamese travel during this time, so transport and accommodation options are often full.

Taiwan's weather is warm, but still mild enough year round where we can travel throughout most seasons.

Please see our weather page for details on each season for each location. Beyond weather and sights, please keep in mind airfares will also increase during the peak seasons of summer and winter holidays. 

 

How far in advance should we make a reservation?
A:

Airfares fluctuate these days dramatically. The ideal time to make your reservations is about 3-4 months before your planned travel date.  Also, some tours sell out quickly, so this gives us the opportunity to ensure your tour space and find the best airfares for you.  For peak season travel (summer and winter vacation), we suggest booking 4-6 months in advance to find lower airfares.

 

How many travelers can I expect in a tour?
A:

Depend on the season and destination; our average group size is about 20 guests with a maximum of 26.

Sometimes, group sizes will be smaller during the low season, and at times, groups can reach the maximum size during high demand periods such as school breaks or individual local seasons (fall foliage or cherry blossom season in Japan). In case you have any questions about the group size for any particular departure, please do not hesitate to ask.

 

I’m ready to go! How can I reserve a trip with you?
A:

Unlike online tickets for airfares which usually must be paid instantly, our wholesale air contracts have more flexible deadlines, so you have ample time to review the details and make sure the trip we are planning is right for you.  Reserving is a simple 3-step process:

 

  1. After choosing your itinerary and dates from our website availability, call your travel agent to check for availability (If you do not have a travel agent, please contact us).  Please note: passport names for all guests are required to block space to meet local and airline compliance.
  2. If your requested space is available, you will receive a formal quotation via email (usually within 1 business day) based on your travel details.  Your reservations will be held until the deadline date shown on your quote. Deadlines are typically 2-7 days, depending on airline policies and availability
  3. After reviewing your quotation, follow the included payment instructions to confirm your space. 

 

Once payment is received, you will receive your electronic travel documents within three business days.  If you have airline reservations with us, you will also receive your airline e-ticket confirmations in your travel documents.  Two weeks before departure, you will also be emailed a friendly reminder from our guide confirming your travel plans.

 

I’ve received a quotation, but the price is not the same as the one posted on the site. Can you tell me why?
A:

We love to save our guests money!  We will always look for the lowest available airfares at time of booking.  However, please understand airline space does tend to sell out as we near each departure date and airfares may increase depending on availability.  

 

What are the terms of payment?
A:

If you book one of our tours more than 60 days in advance, you may hold your space with a $300 check deposit per person and pay the balance 60 days before departure.  However, if we are holding airline reservations for you, please note the payment deadline will be superseded by airline ticketing policies which will be provided to you at the time of booking. For bookings made less than 60 days before departure, please pay the full balance at the date of booking to guarantee your space.

For tour deposits, we accept certified check payments.  Major credit cards are accepted for the entire balance of your payment (If you pay your balance by check, a $50 discount is available per person on non-promotional reservations!)

To see complete details, please refer to the “Terms and Conditions” on our website.


 

I am purchasing an air and land package. Can I accumulate mileage for the airline reservations I have made with you?
A:

Yes, most of our airfares do accrue mileage.

However, airlines mileage policies and agreements are continuously updated, and unfortunately, we cannot guarantee all private airfares will qualify for mileage accumulation.  If you have any questions, please check with us at the time of booking and we would be happy to review.

If you would like us to note your airline reservations with your mileage account information, please let us know, and we will be delighted to do so.

 

How about airline mileage upgrades?
A:

Generally, mileage upgrades are not available for our special private fares. In this case, it may be a good idea to purchase airline tickets separately.

 

I am preparing to pay for my reservation and have been told passport copies are required to finalize the reservation. Can I avoid this requirement?
A:

Hotels in different countries (Japan, China, Vietnam) may be required by the national government to register each foreign guest.  Airlines may also have stiff rebooking penalties if ticketed names do not match and need to be changed.  Accordingly, passport copies are required to expedite check-in, minimize errors during the reservations process, and for name verification on airline tickets.  

This requirement can be waived, but we ask each guest to please complete a signed waiver releasing the liability of potential fines levied by airlines (up to 500USD per person).  Once complete, please return this form to us along with your payment authorization.

 

Passports & Visas: Is a visa required? How much can I expect to pay for one?
A:

Many countries require travelers to have at least six months of validity remaining on their passports at the time of entry.  If your passport is expiring soon, please make sure to check before finalizing your travel plans.

The following destinations do not require visas for US/Canadian passport holders: Hong Kong, Japan, Taiwan, Thailand.  For more details, please refer to the Visas section of our travel information center here.

Additionally, please remember to check visa requirements if you are stopping over to other countries on the same trip. If you are carrying passports issued by a different country, please check with your local consulate for precise details. 

 

I am traveling with my kids. Is a discount available?
A:

Yes! A 5% discount is available for children 11 and under at time of travel.  If your child does not require a bed and can share with an adult, a 15% discount is available.  


 

What about us seniors?
A:

All our guests automatically qualify for our standard low rates, but we regret extra discounts are not available.  We believe in providing our guests with the best possible value from the start without unnecessary haggling or false markups.  If you have a moment to compare our prices and quality of other similar products on the market, we think you’ll be pleasantly surprised to see our packages still come out to be at least 30%-40% more affordable.

 

But I have an odd number in my party; can you accommodate 3 people in one room?
A:

Certainly!  Triple room arrangements are available for the same price as our double-occupancy rates.  Each hotel is different, but for most of our hotels in Asia, this means you will be accommodated with a rollaway bed in a standard room.  Keep in mind rooms in Japan may be smaller than what you may expect from hotels in other countries, so please consider which arrangement would work for your personal preferences.

 

How about a single traveler?
A:

Our prices are based on double-occupancy, but we can certainly accommodate single travelers as well.  Please ask about single supplement costs for each Asia tour package.  We regret our twin-share program has been discontinued as a direct response to our guests’ feedback to maintain a high standard of quality.

 

I made a reservation but was quoted a different price than a friend who signed up for the same tour! Why is that?
A:

 We are committed to offering the best prices to our guests.  Accordingly, we will find the best airfares available at the time of booking.  Unfortunately, airline space does sell out as we near each departure date and airfares may increase depending on availability.  

 

I paid by credit card and my statement shows multiple transactions. Can you tell me why?
A:

If you booked a land & air package, credit card transactions might be split into separate charges:  a portion of the airline and a portion of the tour.  Your card may be billed under your respective carrier and/or “Airlines Reporting Corporation-/(ARC)”

 

What does “double-occupancy” mean?
A:

Travel is fun with a friend!  Our rates assume your reservations are made for two guests occupying one room, or “double-occupancy.”  Double-occupancy room shares the costs of hotels for both travelers.  Our standard room configuration is for a "TWN" room type which means there will be two full-size (or larger)  beds per room. In case you prefer a different configuration, please let us know. Availability will depend on each hotel and is different for each destination, but we will certainly try our best to accommodate.

 

Should I purchase travel insurance?
A:

We care for the safety and security of our guests, so we provide and pay for a Post Departure plan that provides coverage for Trip Interruption Trip Delay, Baggage loss or theft, Medical Expense and Evacuation and more. Click here for more information on our complimentary post departure plan.

Please note: This complimentary plan does not include coverage for Trip Cancellation. If you are interested in purchasing this type of coverage separately, please inquire with your travel agent or visit www.squaremouth.com for options.