Reservation & Cancellation

Reservation: Please contact your travel agent or contact us via email or phone. All documents / tickets will be issued under passport names in order to meet TSA, airline, & local government compliance. Airlines do not allow travelers to change names on tickets after purchase. Incorrect names will constitute a cancellation. Rebooking will be subject to airline/hotel imposed cancellation penalties.

Payment: Deadlines for final payments are dependent on airline policies. Once you receive a formal quotation, your price is guaranteed. Reservations will be automatically cancelled if payment is not received within the reservation deadline shown on your quotation. If you are booking more than 60 days in advance, please check with your booking agent for deposit options.

Cancellation: When you cancel your reservation, the following fee will be assessed per person accordingly.

Days prior to departure Land Only Penalties Air & Land Penalty Per Adult/Child
45 days or more $300 $500
15 - 44 days 50% 50%
Within 14 days 100% 100%

Written notice of cancellation and travel documents must be received by Super Value Tours Inc. 14 days prior to departure for an eligible refund. Super Value Tours will not be responsible for any non-refundable situations resulting from delayed arrival of your travel documents.

Certain discounted airfares may be completely non-refundable. In such cases, air ticket cancellation will result in 100% forfeiture of ticket value and may supersede our penalty amounts shown above (up to $2000 for some tickets). This is not common and you will be notified in advance of these special terms if applicable. 

Before any credit card payment refund can be issued, all penalty fees must first be paid via check.

Special Circumstances: If the passenger or the passenger’s immediate family (parents, siblings) passes away prior to tour departure, Super Value Tours will inquire a penalty waiver from the airline with the provided death or doctor’s certificate. If the particular airline authorizes such a waiver for the ticket penalty, Super Value Tours will only collect the hotel penalty fee and a $50 processing fee per passenger. If the airline denies such a waiver, in a case by case situation, Super Value Tours may convert the customer’s payment of the land portion into a nonrefundable credit that will remain redeemable for up to one year. Additional fees may apply depending on future tour departures.

Travel Protection: Super Value Tours cares for the safety and security of our guests, so we provide and pay for a Post Departure plan that provides coverage for Trip Interruption Trip Delay, Baggage loss or theft, Medical Expense and Evacuation and more. For details, please visit our travel protection plan page.

Please Note: This complimentary plan does not include coverage for Trip Cancellation. If you are interested in purchasing Trip Cancellation coverage, please click here for options from other sources.

Tour Fare Includes

Hotel Accommodations and Profiles: Hotel accommodations are based on double occupancy. Per triple sharing room rate will be same as per twin sharing room. A single room request is subject to availability and with an additional cost. Single rooms are often smaller than twin rooms. Triple room definition is 3 bedded or 2 bedded with a rollaway or cot a twin room, and may not be comfortable for three adults.

Standard configuration for most hotels is non-smoking "TWIN" room (2 beds in one room). If you prefer a room with one large bed (bedding size will differ per hotel; typically queen size or larger), please let us know you would like a "DOUBLE" room. Double rooms are based on hotel availability and not guaranteed, but we will always be happy to put this on request for you.

When the hotel listed in the brochure is not available, a hotel within the same stratum will be substituted without prior notice. Star-ratings may differ from country to country. Super Value Tours Inc. does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.

Meals: As specified in each itinerary.

Admissions / Entrance Fee: All entrance fees mentioned in the itinerary will be included.

Itinerary Changes: Super Value Tours Inc. will adhere to the original itinerary as accurately as possible. However, final arrangements will be determined by our local staff based on circumstances which may be beyond the control of Super Value Tours Inc., such as traffic, weather, natural disasters, incidents at sea, fire, breakdown in machinery or equipment, acts of government or authorities and wars under local condition.

During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be offered whenever possible.

Airfare: If you have received a formal quotation with a package price (land and international airfare) the total fare will include taxes and fuel surcharges. Our wholesale air contracts are usually very competitive, but often have terms which may be different from standard retail air tickets.

Standard airline change and cancellation fees are included in the cancellation chart above, but in some cases, specific airline tickets will have rules which supersede the standard. In case of such fares, you will be notified in advance.

Not Included in the Tour Fare

Expenses due to delay or changes of schedule, overbooking of accommodations, Federal Inspection fees for the Federal U.S. Customs and Immigration; International Air Transportation tax; agricultural tax; any other charges levied by local state, federal or national government agencies; port taxes; passports; visas and vaccinations; tips to your Tour Director, driver, Local Guides, and ships' crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; mini bar; alcohol, beverages(these extra items will be billed to you before leaving the hotel, ship, or restaurant); optional excursions; porterage at airports; excess baggage fees; and all other items of a personal nature not outlined in the tour itinerary.

Amendments after Departure
The cost of any changes or additions will be at the local rate at the time of the amendment, not per the Super Value Tours Inc. website or brochure, and must be borne by the passenger. Changes are subject to a $50 processing fee plus any associated costs charged by suppliers such as airlines, rail companies, or hotels.

General Conditions

NO DESIGNATED SHOPPING
To ensure the quality of all of our Japan Tours at Super Value Tours Inc., absolutely no designated shopping will be arranged. This is a policy to ensure that all of our clients receive the maximum value and sightseeing time with our tours. Free time will be assessed depending on the itinerary of each tour, but there will be no guided shopping. Our tour directors will be happy to assist you for any directions to the shopping district but will not provide any guided or arranged shopping services on any of our Japan Tours.

Tour Price
All tour prices are in US dollars and are based on tariffs and rates of currency exchange in effect at the time of printing. These rates are subject to change as deemed necessary and fair by Super Value Tours Inc.

Tour Departure Guarantee
Super Value Tours Inc. guarantees departure day for all of our listed tour packages. However, should the total number of tour members fall below 10 persons, Super Value Tours Inc. reserves the right to change or cancel the tour.

Price Guarantee
Your tour price is guaranteed once Super Value Tours Inc. has received your full payment. Only amendment fees, currency surcharges, optional hotel swaps, optional hotel extensions, flight schedule changes which require additional nights and costs to be added to the package will result in a price reassessment for each passenger.

Unutilized Tour Features
Any unutilized tour features either on air transportation or for land arrangements are non-refundable and non-exchangeable.

Health: To ensure smooth operation of the tour, Super Value Tours Inc. recommends that travelers be in general good health. Please consult with your physician regarding your wellness and ability to travel long distances. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation. Super Value Tours reserves the right to exclude passengers who are physically or mentally unfit to undertake long trips in the interest of the individual traveler’s and the tour group’s well being..

Wheelchair Rental
Wheelchair rental is available upon request for certain tours. Pricing varies for each tour package. Please consult your travel agent or contact us to confirm pricing.

Baggage
Baggage is at the owner’s responsibility throughout the tour. Due to possible changes in information, please check our website or your travel agent for more detail.

Deviation
Any individual’s deviation from our tour itinerary will be the sole responsibility of the individual. Super Value Tours Inc. will not be responsible.

Passport
All customers’ passports must be valid for at least 6 months from the return date of your trip. Please consult with your travel agent or the destination embassy for more detail.

Visa
No entry visa for US passport holders going to:

Japan - up to 90 days
Taiwan - up to 90 days
Thailand - up to 30 days

* An entry visa is required for US passport holders going to China, Cambodia, and Vietnam.

Young Travelers
Travelers who are less than 18 years old on the departure date must be accompanied by an adult. For any special requirements regarding airline tickets for children, contact your airlines directly.

Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements.

On Super Value Tours Inc. escorted vacations, young travelers aged 2–11 who do not require a bed receive a 15% discount on the land price. Young travelers aged 2-11 who need a bed and must share a room with the accompanying adult receive a 5% discount on the land price. Travelers aged 12 and older will be charged at the regular adult price.

We regret we are unable to accept children less than 2 years old on these types of vacations.

Responsibility

Super Value Tours Inc. and its representatives abroad act only as independent contractors on behalf of neither the customer nor the suppliers and principals. All travel arrangements included in this trip are made on the participant’s behalf upon the expressed condition that neither Super Value Tours Inc. nor its agents shall be liable or responsible in the absence of its (or their) negligence for any direct, indirect, consequential, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, including without limitation, any act of negligence or breach of contract of any third party such as an airline, train, motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, which is to or does supply any goods or services for this trip. All exchange orders, coupons, and tickets are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions. Super Value Tours Inc. does not own nor operate the hotels, motor coaches, airlines, cruise lines, or any other service providers which compose their tours, and will not be held responsible for changes and/or cancellations for any reason by airlines, hotels or cruise ships.

If applicable, airline seat assignments are available upon request. However, seat assignments are under control of respective airlines and may not be guaranteed.

Participant understands that Super Value Tours Inc. neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and nor hold Super Value Tours Inc. responsible for their acts, omissions or commissions. Without their limiting the foregoing, Super Value Tours Inc. and its agents are not responsible for any losses or expenses due to delay or changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, natural disasters, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant.

Super Value Tours Inc. accepts no responsibility for value, reliability, quality or authenticity of any goods purchased while on tour or for any mailing, freight or shipping arrangements. Super Value Tours Inc. reserves the right to decline to accept, or retain any person as tour participant, should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant.

Super Value Tours Inc. reserves the right to substitute hotels, alter the itinerary, withdraw any tour, and make any desirable alteration for the convenience of the operation of tours without prior notification. Super Value Tours Inc. reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by Super Value Tours Inc., and this will constitute full settlement with the tour member.

All tour fares shown are based on the present value of foreign currencies in relation to U.S. dollars in effect on January 15, 2016 and current tariffs on the same date, and are subject to change.

Super Value Tours Inc. shall not be held responsible for potential risks and hazards associated with travel to destinations included in this brochure, where injury, delay, or unanticipated events may occur. Super Value Tours Inc. shall not assume responsibility for standards of quality, hygiene, political stability, cuisine, sanitation facilities, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations. Travel to these areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. It is the responsibility of the passenger(s) to check with the U.S. State Department, Consular Information, http://travel.state.gov/travel/warnings.html for any current advisories and updates to the destinations on their itinerary. Super Value Tours Inc. shall be held harmless from any and all liability in connection with the foregoing.

Baggage is carried at owner’s risk. Generally, your health insurance does not cover expenses outside your home country. Super Value Tours Inc. is not responsible for participant’s visa or passport requirements, nor reimbursement of any additional expenditure if a participant is denied entry to a country for this or any other reason. Super Value Tours Inc. is not responsible for typographical or printing errors or omissions in this brochure or web site.

The general conditions under which you agree to utilize the services of Super Value Tours Inc. may not be amended in any way, except in writing, by an authorized officer of Super Value Tours Inc. By utilizing the services of Super Value Tours Inc., you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, and such claims shall be determined according to the laws and jurisdiction of the State of California.

Each exchange voucher and ticket is to be regarded as one contracted by or on behalf of the particular company or person named on it. The issuance of tickets and vouchers shall be deemed to be consent to the above conditions and to these terms and conditions.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices.  To make this notice easy to find, we make it available on our website and at every point where personally identifiable information may be requested.

 
Super Value Tours Inc. does not distribute your information to any non-affiliated third parties without your consent. We do not sell any customer information to any third parties. 
 
We will never use or share any personal information provided to us in ways unrelated to the ones described above without also providing you a notice for an opportunity to amend, opt-out or otherwise prohibit such unrelated usage.
 
All authorized employees are carefully trained in the proper handling of customer information.  Violators are subject to disciplinary actions or termination.
 
Super Value Tours Inc. is committed in helping to protect your privacy and to safeguard your personal information in every transaction, at every level of our company in every way.
 
How You Can Correct Your Information
 
In case of any factual errors, you may request corrections by sending us an email to info@supervaluetours.com
 
For your protection on privacy and security, we will also take concrete and reasonable steps to verify your identity before granting access or making alterations.
 
How to Contact Us about Privacy
 
Should you have other questions or concerns about these privacy policies, you can write to:
 
Super Value Tours Inc. 
1170 Durfee Ave. Suite E
S. El Monte, CA 91733
 
Or email us at
 
 
Super Value Tours Inc. may use any feedback, comments, or suggestions submitted to us regarding use of our site without obtaining your specific consent and without providing compensation.